A Property Management System (PMS) is now used across small, medium and large Hotels or any other hospitality unit for their efficient usage and driving business profits in the right direction. But any Hotel or establishment may run into trouble for their inefficient policies and methods. With rising competition businesses must respond to market tactics and challenges to offer guest better services in gaining their trust in your organisation. Here are some of the challenges that organisations face in their day-to-day activities and how Cloud PMS provides the solution to overcoming them.
Manual Effort – Automation
A hotel is a large organisation built of multiple department sharing information for working with business goals and objectives. Without using a PMS manual activities will add a lot of work and personnel to complete them. Every information needs to put in a paper and regularly updated. All these records need to maintained efficiently further adding more human resources and expenses for your business making the whole process laborious and scope for human error is large.
A sophisticated PMS allows smooth integration between multiple sections and departments. For instance, store managers can get precise information about the efficient use of inventories by allocating their use and number to the system. On the other hand without PMS these activities will need to put on paper/registers with daily entries and a lot of manual activities. These Hotel PMS software use automation to record data and subsequent values for driving business growth. Making the whole system transparent and cohesive in managing day-to-day tasks more efficiently.
Inefficient Operations – Integration
Underachieving workforce can put a dent into your Hotel’s reputation easily. Especially in small hotels where the number of staff is low, it becomes necessary that employees are attentive to Guest needs and know their tasks & responsibilities for managing their workload. A Cloud PMS offers a pragmatic solution in this case where supervisors or Hotel administration can easily allot the tasks, responsibilities and workload to specific employees using their devices anywhere and keep Guest satisfied in every aspect. More the Guests are satisfied, more they are likely to spend in the organisation.
Any Hotel needs booking to run properly and gain profits. Taking Manual booking often gave a lot of operational hazards to the organisation with no shows and double bookings. But using PMS, all the booking for the room are updated in real-time to avoid any confusion. With MyHotelLine PMS you will get Channel Manager, Booking Engine, and all central reservation system for room status on the same screen offering you universal information of the Hotel Occupancy for any specific date.
These booking most often comes from other OTAs(Online Travel Agents) and take away huge commission from the full sale. Once Hotels have gained enough market experience and reputation, they must put their strategies forward to divert this investment to their marketing, direct Hotel booking and offering more values for the guest experience.
Managing Guest Data – Guest Folio Management
Guests are the main source of income for Hotels and having their complete information will give you an added advantage. Manually it might have been too difficult to manage these lists with their specific information but modern Hotel PMS have Guest Management as one of the important features in the software to improvise their services.
With the constant growth in Hospitality services, it becomes necessary for Hotel owners to be competitive in using this Guest data to build their marketing strategies for gaining their trust and confidence in your services. Making them part of their Hotel Loyalty program, giving them membership of the organisation and rewarding them for every expense they make to build long term customer relationship. These things only can be maintained with the use of a sophisticated PMS.
In this modern age, it is hard to imagine today a large property not using PMS for their operations and regular activities. Automation, Guest Management, real-time room status update, Guest booking and ease of marketing are some of the major solutions that PMS has brought to the hospitality industry.
With MyHotelLine you get a compact solution for Hotels and Hospitality administration with a Hotel PMS, Restaurant POS, Booking Engine, Channel Manager, and Mobility for a universal solution to take your business to new heights in a competitive market.