There’s no need to mention that Point of Sale in hotels is almost a necessity nowadays. From room bookings to table reservations and inventory management to billing, every hotel, whether a startup or an established brand, need a Customized hotel POS system in place for efficient management.
Considering the pace at which public demand, customer behaviour and business models are changing, the dynamism in Point of Sale system software needs to be upgraded regularly. For example, a billing module may be a regular feature in a hotel POS system but it requires to be followed by discounts, reward points and customer’s loyalty-based billing.
Here are some of the points a hotel owner or manager should consider before deciding upon the level of customization required in POS
- Customer relationship: Hotels do run on good hospitality and it’s not limited to what a customer is being served for his money but also extends to what extra privileges he’s getting on arriving again. A point of sale system software customized to highlight a privileged customer along with extra goodies and hospitality to be provided is what a hotel needs to establish a better customer relationship.
- Bookings: One should certainly focus on this while making a choice for restaurant point of sale software. It may be a standard task to make a table reservation through a POS but it certainly needs some customization when cancellations and re-bookings come into place. Some hotels also want to change the tariffs based on seasons, pre-booking and bookings at last moment for which a dynamically customized software is required for sure.
- Analytics: If a hotel POS system is taking care of all the billings and discounts, it also establishes itself as one of the best options when quarterly, half-yearly and annual sales reports can be generated. A dynamic point of sale system software is the one, which not only stores the billing data but also contributes to generating graphs and pie charts of sales for management to analyze.
- Administrator: One may easily ignore this point while selecting hotel POS software, as it’s not a feature of the front face of any software. However, it’s equally important to understand the administrator capabilities of a POS as it includes features like assigning roles and responsibilities for the POS users specifically along with privileges to super admin, managers and sales representatives.
Apart from the above mentioned major points, selection of a well customized POS system also depends on the business and marketing goals of a hotel or restaurant.